At Locksmith Central London Ltd, we aim to provide top-notch locksmith services and ensure customer satisfaction. This Refund and Cancellation Policy outlines our approach to cancellations, rescheduling, and refunds to maintain transparency and clarity for our customers.

1. Cancellations

• Advance Cancellations:
  Customers can cancel their booking without charge if the cancellation is made at least 24 hours before the scheduled appointment.
• Late Cancellations:
  Cancellations made less than 24 hours before the appointment may incur a cancellation fee to cover administrative and logistical costs.

2. Rescheduling Services

• Customers may reschedule their appointment at no additional cost if the request is made at least 24 hours before the original appointment time.
• Rescheduling requests made within 24 hours of the appointment will be subject to availability and may incur an additional charge.

3. Refund Policy

• Service Not Delivered:
  Full refunds will be issued if we are unable to deliver the booked service due to circumstances on our end.
• Dissatisfaction with Service:
  If you are not satisfied with the service provided, please contact us via our Contact Page. We will assess the issue and, where appropriate, offer a refund or arrange for the service to be re-delivered.
• Non-Refundable Costs:
  Any costs related to materials, parts, or specialized equipment ordered specifically for your job are non-refundable.

4. Emergency Callouts

For emergency locksmith services, refunds are not available once the technician has been dispatched, as these services are time-sensitive and involve immediate resource allocation.

5. Payment Disputes

If you believe there has been an error in your payment or invoice, please contact us immediately through our Contact Page. We will investigate and resolve the issue promptly.

6. How to Request a Refund or Cancellation

To request a cancellation, reschedule, or refund, please use the form on our Contact Page. Include your booking reference, date, and a brief explanation of your request.

7. Changes to This Policy

Locksmith Central London Ltd reserves the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.